FAQs

About Us

1. What is Soapandsoap's mission?
- We create 100% natural, organic, and vegan bar soaps that promote sustainability and compassion.
2. Where are you located?
- Our headquarters is at 42 Westervelt Place, Jersey City, NJ,07304.

Products & Ingredients

1. What makes your soaps 100% natural?
- We use only organic ingredients, free from harsh chemicals, palm oil, and preservatives.
2. Are your soaps vegan-friendly?
- Yes, our soaps are vegan-friendly and cruelty-free.
3. What ingredients do you use?
- We use coconut oil, shea butter, essential oils and other 100% natural oils.

Values & Practices

1. Are your products palm oil-free?
- Yes, we do not use palm oil in our products.
2. Are your products free from animal cruelty?
- Yes, we are committed to cruelty-free practices.
3. Do you support fair trade practices?
- Yes, we source our ingredients from fair trade suppliers.

Packaging & Sustainability

1. Is your packaging eco-friendly?
- Yes, our packaging is 100% recyclable.
2. How do you reduce your environmental impact?
- We strive to minimize waste and use sustainable practices in our operations.

Ordering & Shipping

1. How do I place an order?
- Simply browse our selection on www.soapandsoap.com and follow the checkout process.
2. What is your shipping policy?
- Shipping typically takes 3-8 business days. Contact us for international shipping rates.

Returns & Refunds

1. Can I return a product if I'm not satisfied?
- Yes, please see our Return Policy for details.
2. How do I initiate a return or refund?
- Contact us at 347-269-9718 or cs@soapandsoap.com to start the process.

Contact Us

1. How do I reach customer service?
- Call us at 347-269-9718 or email cs@soapandsoap.com.